RETURN POLICY

Claire Thompson Boutique

Order Confirmation & Acceptance of Policy

By placing an order with Claire Thompson Boutique, you confirm that you have read, understood, and agreed to the terms outlined in this Return & Refund Policy.

By completing your purchase, you acknowledge that:

  • You have reviewed and accepted our return conditions and timeframes.

  • You agree to follow the official return procedure described below.

  • In the event of a payment dispute or chargeback, this policy — together with order records, tracking information, and communication history — may be submitted as supporting documentation.

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, provided the item meets the conditions listed below.

Return Eligibility Requirements

To qualify for a return:

  • The item must be unused, unworn, and unwashed.

  • The product must be returned in its original packaging and in resalable condition.

  • Only minimal inspection and standard handling are permitted.

  • Return shipping and handling costs are the responsibility of the customer.

Once your return is received, it will be inspected and processed within 7 business days.

Claire Thompson Boutique reserves the right to decline returns if items show signs of wear, improper use, damage, or handling beyond normal inspection.

How to Request a Return

To begin the return process:

  1. Contact us within 30 days of receiving your order by emailing:
    info@clairethompsonboutique.com

  2. Please include:

    • Your order number

    • The reason for your return

    • Photos (if the item is damaged or defective)

    • Your full name and shipping address

  3. Wait for confirmation and detailed return instructions before sending your item.

Returns sent without prior authorization may be refused.

We strongly recommend using a trackable shipping method and keeping proof of postage until your return has been successfully processed.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery by emailing:

info@clairethompsonboutique.com

Include:

  • Your order number

  • A brief explanation of the issue

  • Clear photos or a short video showing the defect

After review:

  • A replacement may be offered, depending on stock availability and the nature of the issue.

  • In some cases, returning the defective item may not be required.

Approved replacements are typically arranged within 7–14 business days.

Lost, Refused, or Unclaimed Shipments

Lost in Transit

If your package appears lost during shipment:

  • Contact our support team with your order number and tracking information.

  • We will assist you in opening an investigation with the carrier.

  • If officially confirmed lost, a replacement or refund will be arranged.

Refused or Undeliverable Packages

If a shipment is:

  • Refused at delivery

  • Not claimed

  • Returned due to an incorrect or incomplete address

A $35 CAD fee will be deducted from your refund to cover shipping and administrative costs.

Order Cancellations & Right of Withdrawal

Under Canadian consumer protection standards, you may request cancellation within 30 days of receiving your order.

However, please note:

  • Orders are processed automatically.

  • Once an order has been shipped, it cannot be cancelled in transit.

  • If already dispatched, you may follow the return process after delivery.

To request cancellation before shipment, email:

info@clairethompsonboutique.com

If the order has already shipped, return shipping costs remain the responsibility of the buyer.

Chargebacks & Payment Disputes

If you experience any issue with your order, we kindly ask that you contact us first. Our team is committed to resolving concerns quickly and fairly.

In the event of a chargeback or payment dispute, we may provide financial institutions with:

  • Order confirmations

  • Shipment tracking details

  • Communication records

  • Submitted photos

Filing a chargeback without first contacting us may delay resolution and could impact future purchasing eligibility.

Important Information

  • All approved returns must be shipped to our designated fulfillment warehouse.

  • Return shipping costs are not covered by Claire Thompson Boutique.

  • We are not responsible for customs delays or carrier-related transit issues.

  • Hygiene-sensitive items returned in used or unsanitary condition will not be accepted.

  • Returns are not free of charge; shipping and handling fees apply.

Contact Us

If you have questions about this Return & Refund Policy, please contact our Customer Support Team:

📧 info@clairethompsonboutique.com

We are happy to assist you.