Refund policy
Return & Refund Policy — Claire Thompson Boutique
30-Day Return Guarantee: We want you to be completely delighted with your curation. You may return unworn items within 30 days of delivery.
Item Condition: Garments must be in their original boutique condition — unworn, unwashed, unaltered, and with all designer tags and packaging attached. Items showing signs of wear or damage cannot be accepted.
How to Initiate a Return: Please send an email to our concierge team at support@clairethompsonboutique.com including:
- Your order confirmation number (e.g., #CT-10482)
- The specific item(s) you wish to return
- The reason for return (or request for size exchange)
Our team will respond within 24 hours with return authorization and step-by-step return instructions.
Damaged or Defective Deliveries: In the rare event an item arrives damaged or incorrect, please notify us within 48 hours at support@clairethompsonboutique.com with photos. We will provide an immediate complimentary replacement or full refund.
Refund Processing: Once your return is received and inspected at our US distribution facility, your refund will be credited to your original payment method within 5–7 business days.