FAQ
Frequently Asked Questions
Everything you need to know about our collections, fast US shipping, effortless returns, and boutique styling.
📦 Shipping & Delivery
How long does shipping take within the United States?
Orders are processed within 1–2 business days. Estimated delivery across the United States is 3–7 business days, complete with end-to-end tracking.
Do you offer free shipping?
Yes! We offer complimentary standard shipping on all US orders over $99.99. For orders under $99.99, flat-rate standard shipping is just $6.99.
How do I track my order?
As soon as your pieces are hand-inspected and shipped, you will receive an email confirmation with your tracking link. You can also track your shipment anytime on our Track Your Order page.
✨ Returns & Exchanges
What is your return policy?
We stand behind our curation with a 30-day guarantee. You may return items within 30 days of delivery, provided they are unworn, unwashed, and in their original boutique condition with all tags attached.
How do I start a return?
Simply email our concierge team at support@clairethompsonboutique.com with your order number and reason for return. We will provide return instructions and step-by-step support.
When will I receive my refund?
Once your return is inspected and approved at our facility, refunds are processed back to your original payment method within 5–7 business days.
💳 Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed in USD ($) via 256-bit encrypted checkout.
Can I apply a promo code?
Yes! During checkout, enter your code (such as WINTER15) in the discount box and click apply to receive your savings immediately.
📏 Sizing & Concierge
How do I choose the correct size?
Our garments are true to US standard sizing. We recommend consulting our comprehensive Size Guide for exact measurements. If you are between sizes, we suggest sizing up for outerwear and knitwear for an effortless drape.
How can I reach customer support?
You can reach our styling and support concierge directly at support@clairethompsonboutique.com. We respond to every inquiry within 24 business hours.